Net Promoter Score

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A CEO’s Perspective on Net Promoter Score

net promoter score

What differentiates a great business from a good business is the power of customer loyalty and customer satisfaction. A great CEO understands how a satisfied and loyal customer can accelerate business expansion. They have transformed their companies into industry leaders by building loyal relationships with their customers and employees. They have used a magic metric […]

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- customer experience, customer feedback, customer feedback software, Customer Service, Net Promoter Score, NPS Survey, Software

Why You Should Measure Net Promoter Score (NPS)

net promoter score

Many times, when I want to make big decisions like buying a new phone, any new gadgets, or investing in any mutual funds and share market — I always follow three rules. Might I suggest these rules to you? Here is why you should measure the net promoter score (NPS). My rules for large or […]

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