Not so surprisingly, people today are more active on messaging platforms than on conventional mediums like on Email or call. According to the Gartner report 2021 Planning Guide for Customer Engagement, Enterprises and SMBs need to focus on the adaptation of cloud-based AI-driven technology to drive the effectiveness of self-service. Today, more than 2.1 billion […]
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FinTech firms present a credible threat to incumbent banks. Leveraging a combination of technology, consumer-centric service, and flexible business practices, fintech firms reduce the cost of doing business, extending their customer base, and taking market share from established traditional banks. Despite this threat has been present for some years now, many banks believe they are […]
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Over the past few years, conversational AI chatbots have become part of our personal lives. More importantly, they have become assets in many business workflows, from customer service to marketing. Admittedly, the adoption of this technology has been much slower than the hype would suggest. However, little by little, it’s been attracting more and more […]
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